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Confluency Support Service Report Card

We use the same tools used on your insurance agency website to track our support service, response and satisfaction. In this case the Website Survey feature. We aren't perfect, but our statistics tell a good story. Not that we need the extra incentive, but we think sharing service satisfaction results will help keep us focused on providing you with the best possible experience when you need our support services for your insurance agency website updates.

Last Updated on June 7th 2023

Overall, how do you feel about your experience with Confluency Solutions' Technical Support?
Excellent
(79.54%)
Above Expectation
(16.24%)
Average
(3.38%)
Below Expectation
(0.00%)
Not Very Good
(0.84%)
   
How would you rate the response time to your support ticket?
Excellent
(83.76%)
Above Expectation
(11.81%)
Average
(3.38%)
Below Expectation
(0.42%)
Not Very Good
(0.63%)
   
Was your support ticket resolved to your satisfaction?
Yes
(98.10%)
No
(1.90%)
   
How Does Confluency's Support Group compare to other vendors support you are currently using?
Excellent
(79.78%)
A Little Better
(12.31%)
Average
(6.81%)
Not as Good
(0.66%)
Not Even Close
(0.44%)
   
Was your support representative friendly?
Excellent
(74.33%)
Above Expectation
(16.29%)
Average
(8.48%)
Below Expectation
(0.00%)
Not Very Good
(0.89%)
   
Was your support representative professional?
As professional as I expected
(78.71%)
Professional
(18.18%)
Average
(2.44%)
Less professional than I expected
(0.44%)
Unprofessional
(0.22%)
   
Do you feel that your support representative was interested in solving your problem?
As interested as I expected
(79.42%)
Interested
(16.59%)
Average
(3.32%)
Neither interested nor uninterested
(0.22%)
Uninterested
(0.44%)